Terms of service

Last updated: 11/09/2026

Overview

Welcome to Makoto Collective. The terms "we", "us" and "our" refer to Makoto Collective Ltd. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Makoto Collective is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with the policies referenced in them (the "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Our Privacy Policy, Shipping and Delivery Policy and Returns and Refunds Policy form part of these Terms.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use the Services.

Nothing in these Terms removes or limits your rights as a consumer under Irish or European Union law. Where a term in this document conflicts with those rights, the law wins.

Section 1. Access and account

You must be at least 18 to buy from us. By agreeing to these Terms you confirm that you are, and that any information you provide in our store is correct, current and complete.

You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, assign or license your account to anyone else. Tell us if you think someone else has your password. We may suspend an account that is being used to abuse the Services or other customers.

Section 2. Our products

We import Japanese goods and sell them in Ireland and across the European Union. The range grows over time. At launch the store carries skincare and hair care. Tea, ceramics and incense follow as sourcing is completed. Sake and the vessels it is served in will be listed only once our Irish alcohol import and retail licences are granted, and not before. Whatever we add, the paragraphs below apply to it.

We are not Japanese, and we do not claim to be. The origin of every product is named and its maker credited.

We describe every product as accurately as we can. Photographs are taken as faithfully as we can manage, but screens differ and manufacturers sometimes update packaging without notice. If what arrives does not match what we described, that is covered by the Returns and Refunds Policy. We may discontinue a product or limit quantities at any time.

Cosmetics. Every cosmetic product we sell carries a full ingredient list in English before it is offered for sale. Our EU Responsible Person under Regulation (EC) 1223/2009 is Dan Williamson at 65 Willow, Trimbleston, Goatstown, Dublin, D14 FX36, Ireland. Cosmetics are cosmetics: nothing we sell is a medicine, and nothing we write about a product is medical advice. If you have a skin condition, speak to a pharmacist or a doctor.

Food, including tea and matcha. Where we sell food we do so as a registered food business. Every food product page carries, before you buy, the particulars required by Regulation (EU) No 1169/2011: the name of the food, the ingredients, the allergens, the net quantity, the storage conditions and the best before date, along with our name and address as the food business operator. The same particulars travel with the goods. We will not send you food with less than two months of its shelf life remaining. Food keeps only as well as it is stored, and the storage line on the product page is part of the description.

Ceramics and other homeware. Ceramics are made one at a time, and colour, glaze, weight and dimensions vary from piece to piece. Marks left by the kiln or by the maker's hand are characteristics of the object and not defects in it. Unless we say a listing is for one specific piece, the photograph shows a representative example. Where an article is intended to come into contact with food, it complies with Regulation (EC) No 1935/2004 and, for ceramics, with Council Directive 84/500/EEC as amended, and is supplied to us with a declaration of compliance. Care and use guidance — whether a piece is safe for food, for the dishwasher, for the microwave or for the oven — is on its product page, and a piece used against that guidance is not faulty.

Incense. Incense is supplied in a sealed inner bag and should be kept that way until you use it, both because it takes up nearby scents and because it cannot be returned once opened. Incense burns: use a heatproof holder on a stable, non-flammable surface, keep it away from anything that can catch, never leave it burning unattended, keep it out of reach of children and animals, and ventilate the room. Burning instructions and any warnings are on the product page and on the pack.

Under the General Product Safety Regulation (EU) 2023/988 we are the responsible economic operator for the non-cosmetic goods we place on the EU market. If you have a safety concern about anything you bought from us, write to hello@makotocollective.com and we will act on it.

Section 3. Orders

When you place an order, you are making an offer to purchase. Adding something to your basket does not create a contract, and nor does the automatic email confirming we have received your order. The contract is formed when we send you a dispatch confirmation, and it covers only the goods named in that confirmation.

Before you pay, the checkout shows you the goods, the total price including VAT, the delivery cost and the delivery address, and the button that completes the order is marked as carrying an obligation to pay. You can correct any of it up to that point.

Until the dispatch confirmation we may decline the order, for example if the item is out of stock, if we cannot deliver to your address, or if we suspect fraud. If we decline after payment, we refund you in full. If we do not accept, change or cancel an order, we will tell you by email.

If your order has not been packed yet, you can cancel it by writing to us and we will refund you in full. After dispatch, your right to change your mind is set out in the Returns and Refunds Policy, and it is not affected by anything in this section.

We sell to consumers. You confirm that your purchases are for personal or household use and not for commercial resale or export. We may refuse or cancel an order that appears to be for resale.

Section 4. Prices and billing

All prices are shown in euro and include VAT. The rate depends on what you are buying: most of what we sell carries the standard Irish rate of 23 per cent, while some foods, tea among them, are zero-rated. The VAT applied to your order is shown at checkout and on your invoice. For customers in other EU countries we account for VAT under the One Stop Shop scheme at the rate that applies in your country, so the price you see is the price you pay. Shipping is calculated at checkout and shown before you pay. There are no customs or import charges on anything you buy from us, because our stock is already inside the European Union.

Prices, discounts and promotions may change without notice. The price charged is the price in effect when you place the order, as set out in your order confirmation. Promotions may carry their own conditions, which we will state at the time.

Payment is processed by Shopify Payments. You confirm that the payment details you provide are true and that you are authorised to use them. Your order is confirmed only once payment has been authorised.

We check our prices carefully, but mistakes happen. If a product is listed at an obviously wrong price and your order has not shipped, we will contact you, and you can confirm at the correct price or cancel for a full refund. We will not ship it and bill you the difference.

Section 5. Shipping and delivery

Delivery terms, zones and times are set out in the Shipping and Delivery Policy. Delivery times are estimates given to us by the carrier and are not guaranteed. We are not responsible for delays caused by the carrier or by events outside our control, but we will always help you chase a parcel.

Whatever the estimate, we will deliver within 30 days of the contract being formed at the latest. If we do not, you may set us a short further period, and if we miss that you may cancel the order for a full refund.

Risk in the goods passes to you when the parcel is delivered to the address you gave. Ownership passes when we have received full payment.

Section 6. Intellectual property

The text, photographs, design, code and arrangement of the Services belong to Makoto Collective Ltd or to our licensors and are protected by Irish, European Union and international copyright and other intellectual property laws.

You may use the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, publicly display, republish or commercially exploit any material from the Services without our written consent. All rights not expressly granted are reserved.

Makoto Collective's name, logo and the 誠 seal are our marks. Product names and brand marks belong to their manufacturers. We are an independent importer and retailer, we are not an agent of and are not endorsed by the brands we carry, and we use their names only to identify goods that have been lawfully placed on the market in the European Economic Area, which the law permits. Shopify's name and logo belong to Shopify.

Section 7. Optional tools

We may give you access to tools operated by third parties, for example a reviews widget or a delivery tracking page. We neither monitor nor control these tools and provide access to them as they are, without endorsement. Your use of them is subject to the relevant third party's terms.

Section 8. Third-party links

The Services may link to websites operated by third parties. We are not responsible for their content, accuracy or practices. If you leave the Services to visit them, you do so at your own risk, and complaints about their products or services should be directed to them.

Section 9. Relationship with Shopify

Makoto Collective is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Makoto Collective. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Makoto Collective, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Makoto Collective.

Section 10. Privacy policy

All personal data we collect through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify also collects and processes certain data about your use of the Services in order to provide and improve them, under its own privacy policy. Some of that data may be transferred outside the country where you live. Our Privacy Policy explains how we, Shopify and our other providers use your personal data and what your rights are.

Section 11. Reviews and feedback

If you leave a review or send us feedback, it must be your own honest opinion, and you must tell us if you received anything in return for it. We do not write reviews, we do not pay for reviews, and we do not delete a review because it is unflattering.

By posting a review or sending feedback you give us a non-exclusive, royalty-free licence to display and use it in connection with the Services, including in our marketing. You confirm it does not infringe anyone's rights and is not unlawful, abusive or misleading. We may remove anything that breaks these rules or the law. We are not obliged to keep feedback confidential or to reply to it.

Section 12. Errors, inaccuracies and omissions

Occasionally the Services will contain a typographical error or an inaccuracy in a description, price, promotion, shipping charge or availability. We may correct these at any time. Where an error affects an order you have already placed, Section 4 applies, and you will always have the option of a full refund.

Section 13. Prohibited uses

You may use the Services only for lawful purposes. You may not use them to break any law, to infringe anyone's intellectual property, to harass or harm anyone, to transmit false or misleading information, to send spam, to impersonate any person, or to interfere with anyone else's use of the Services.

You also may not upload malicious code, scrape or extract any part of the Services, collect other people's personal data, or circumvent any security or access control we use. We may suspend or terminate access for anyone who breaches this section.

Section 14. Automated agents

If you use or deploy software that acts autonomously or semi-autonomously on your behalf (an "Agent") to access the Services, that Agent must identify itself as an Agent in its user agent string, must not conceal that it is automated or mimic human behaviour, must not complete or bypass CAPTCHAs or similar checks, must answer truthfully if asked whether it is a human or a computer, and must not circumvent any measure we use to limit automated access. We may restrict or block Agents at any time.

Section 15. Termination

We may end your access to the Services if you breach these Terms. You remain liable for any amounts due up to that date. Sections that by their nature should survive, including intellectual property, reviews and feedback, liability, governing law and privacy, continue to apply.

Section 16. Our liability

We are responsible for loss you suffer as a foreseeable result of our breaking these Terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses, since we sell to consumers.

We do not limit our liability for death or personal injury caused by our negligence, for fraud, for defective products under the Liability for Defective Products Act 1991, or for anything else the law does not allow us to limit. Otherwise our liability in respect of any order is limited to the amount you paid for it.

Your statutory rights under the Consumer Rights Act 2022, including the right to goods that are as described, fit for purpose and of satisfactory quality, are not affected by anything in these Terms.

We try to keep the Services available, but we do not promise they will never be down.

Section 17. Events outside our control

If we are prevented from fulfilling an order by something genuinely outside our control, such as a strike, a carrier failure, an import restriction or a natural event, we will contact you and either agree a new date or refund you in full.

Section 18. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part is treated as removed, and the rest continues to apply.

Section 19. Waiver and entire agreement

If we do not enforce a right under these Terms, that is not a waiver of it. These Terms and the policies they reference are the entire agreement between you and us about your use of the Services and replace any earlier version. The version that applies to an order is the one published when you placed it.

Section 20. Assignment

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to a successor of our business, and we will tell you if we do.

Section 21. Governing law and disputes

These Terms are governed by Irish law, and the Irish courts have jurisdiction. If you live in another EU country, you keep the protection of the mandatory consumer law of your own country, and you may bring proceedings there.

If something goes wrong, write to us first at hello@makotocollective.com. Most things are settled in one exchange. If we cannot resolve it, you can contact the Competition and Consumer Protection Commission at ccpc.ie, or the European Consumer Centre Ireland at eccireland.ie for cross-border purchases. The Small Claims procedure of the Irish courts is open for claims up to 2,000 euro. We are not signed up to an alternative dispute resolution scheme.

Section 22. Headings

Headings are for convenience only and do not affect the meaning of these Terms.

Section 23. Changes to these terms

We may update these Terms by posting a new version on this page with a new date at the top. We will notify you of any material change as the law requires. The version that applies to your order is the one in force when you placed it.

Section 24. Contact information

Questions about these Terms should be sent to hello@makotocollective.com.

Makoto Collective Ltd
65 Willow, Trimbleston, Goatstown, Dublin, D14 FX36, Ireland
hello@makotocollective.com · +353 87 143 8621
Company registration number (CRO): 818005
VAT number: IE4747479NH